3 Expensive Web Hosting Services That Are Worth it

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I spend a lot of time talking about the most affordable web hosting packages, figuring out the fine line between features, and cost. But sometimes, price isn’t a concern. What you’re looking for is rock-solid stability, excellent customer service, and features that make your life easier.

So here are three web hosts that provide expensive hosting. In this, I’m limiting my discussion to shared or WordPress/WooCommerce hosting. I won’t talk about VPS or dedicated servers.

Customer Service is the Largest Component of Price

Out of all the components of web hosting costs, customer service is the one aspect that can’t be efficiently mass-produced. You can get cheap storage in bulk, cheap bandwidth, and lots of CPU speed by pooling your resources. But quality customer service? That’s non-scalable.

In my article on web hosts with the best customer support, you can see that it comprises of:

  1. Local reps who speak your language
  2. Qualified, trained staff
  3. 24×7 support with response time guarantees

These aren’t cheap. For large providers, it takes up the maximum share of costs by far! So while the web hosts below are famous for their excellent, and reliable hosting, what really differentiates them from the rest, is their customer service.

Liquid Web

Far back in 2016, Liquid Web decided to forego traditional shared hosting packages. The fact is that the margins provided by low-cost hosting are simply unsustainable if you’re trying to provide quality service. Since then, Liquid Web’s plans are some of the most expensive on the market.

Their “cloud sites” is the closest thing they have to shared hosting. Prices start at $51:

Why is Cloud Sites Expensive?

Liquid web cloud sites is for developers who have a number of clients that they want to manage simultaneously. They can provide each client with white-labeled logins so they can see how each is doing. The cloud infrastructure ensures that your sites won’t go down.

In addition to top quality hardware, Liquid Web’s customer support alone is worth the money. Each rep undergoes 300 hours of training in the first year alone. They not only help you out when something is wrong, they can also work with you to find the right architecture to suit your needs.

Level 3 technicians constantly monitoring their private datacenters, to ensure that they stay up throughout the year.

Liquid Web Has Other Products Too

Cloud site is just one example of Liquid Web’s premium service. They also have VPS hosting, managed WordPress, Managed WooCommerce hosting, and more.

Kinsta for WordPress Hosting

Kinsta specializes in WordPress hosting. I’ve chosen to showcase Kinsta over WP Engine because of reliability, features, and customer service. Kinsta WordPress hosting isn’t cheap. It starts out at $25 per month, and scales to $750/m. Here’s the best offer you can get right now:

Kinsta doesn’t offer coupon codes like other web hosts. Instead, they give you 2 months free hosting when you sign up for their yearly plan. What makes this great, is that this is a recurring discount, which means you save a certain percentage each year, as opposed to other hosting providers who only give you discounts for the first billing cycle.

Why is Kinsta Expensive?

Kinsta’s infrastructure is crafted exclusively for WordPress. Just recently, they even doubled their disk space and performance at no extra charge, by migrating to Google Cloud Compute’s new C2 VMs. Kinsta uses Google’s cloud servers to offer WordPress hosting at 17 different locations. Here are some of the key features:

  1. NO Overselling. Your resources are yours, and yours alone
  2. Free CDN
  3. Free backups (two weeks)
  4. Amazing customer support
  5. Built in server caching
  6. Free fixing of hacked sites

As always, it’s customer service that makes or breaks a web host. Unlike other hosts, Kinsta has taken a stand against phone support, and offers only live chat or ticket-based service. They claim that this is more efficient since users can share screenshots, there’s no miscommunication, no need to verify the customer’s identity, etc. I have to say, I agree.

Kinsta is so confident in the efficiency of their WordPress hosting infrastructure, that they completely disallow 3rd party caching plugins, image optimization plugins, and other social media, security, and backup tools. They claim that their in-house processes do all this much more efficiently, and 3rd party tools will only slow things down.

So if you’re looking for quality WordPress hosting that doesn’t skimp on hardware, and treats your website like a princess, then Kinsta is the right one for you!

SiteGround for Normal Shared Hosting

The presence of SiteGround on this list might surprise you. After all, aren’t they just a “normal” hosting provider? Well, yes. And no.

SiteGround Isn’t Cheap

If you look at their pricing, you might get the impression that SiteGround is competing with regular shared hosting providers. Here’s the SiteGround discount 2020 list. After all, their initial pricing starts at just $3.95/m. That’s pretty close to the ordinary prices of web hosts like Bluehost and Hostgator, right?

Not quite. While the initial price is pretty low, they’re only SiteGround’s aggressive discounts for the first year. If you look online, you’ll see that a lot of people freak out over SiteGround’s actual price when their first billing cycle runs out.

So contrary to your expectations, SiteGround isn’t all that cheap. And here’s why.

Why is SiteGround Expensive?

First of all, SiteGround’s customer support is far, far superior to anything provided by other standard web hosts like Hostgator or Bluehost. I’ve personally used them since 2013, and I can attest that their reps are incredibly knowledgeable. They’ve fixed complicated issues like misconfigured Let’s Encrypt SSL certificates in a matter of minutes.

Second, SiteGround has a truly amazing suite of value-add services. From server-based caching starting with the GrowBig plan, to staging, daily backups, and more. Moreover, SiteGround is always on the cutting edge of the latest developments in the web hosting world. For example, they had SSD drives and free Let’s Encrypt SSL certificates long before anyone else. And they’re also the first to implement the QUIC protocol.

All these taken together, make SiteGround’s shared hosting experience incredibly solid. They’re also completely transparent about their shared hosting limits, unlike many other web hosts who are pretty wishy-washy about the subject. All of this contributes to a higher priced plan for shared hosting compared to others in the market.

Bottom Line

Expensive shared hosting isn’t for everyone. And not all expensive shared hosting is worth it! But the examples in this article are most certainly worth the price. You pay for reliability and customer service. And sometimes, you just can’t put a price on those!

About Bhagwad Park

I've been writing about web hosting and WordPress tutorials since 2008. I also create tutorials on Linux server administration, and have a ton of experience with web hosting products. Contact me via e-mail!

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