Is NameHero Hosting Good or Bad?

I’ll forgive you if you hadn’t heard about NameHero until quite recently. The web hosting space is so crowded with established brands, that it’s quite hard for a smaller provider to achieve recognition. However, in the short time that NameHero has been around, it’s created quite a name for itself. It does this by having the most personalized customer service, and amazing features. Here’s what makes hosting with NameHero so good.

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They’re not aiming to be the cheapest provider. Nevertheless, their rates are pretty competitive – here’s the NameHero coupon page with all the best deals. And this is the best deal you can get right now:

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Yes, you can easily get lower cost hosting elsewhere. But that’s not what they’re going for. Instead, here is why NameHero is special.

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What Makes NameHero Good?

Here’s what makes NameHero stand out over the competition.

1. LiteSpeed Webserver Instead of Apache

Most web hosts just replicate the LAMP stack for PHP applications. But NameHero chooses the LiteSpeed web server in place of Apache. This is a unique combination that brings a bunch of benefits.

For example, with LiteSpeed, you don’t need to have a 3rd party caching solution on your site such as WP Super Cacher, W3TC, or WP Rocket. Instead, the LiteSpeed caching plugin can configure your site for server-based caching. You can see from my article on server caching, that only a few hosts truly offer this feature. And only NameHero provides it with all its shared hosting plans for free.

LiteSpeed isn’t free – which makes it a bold choice for a shared hosting provider. But like I said, NameHero isn’t going for “cheap”. It’s going for value.

2. MariaDB Instead of MySQL

After Oracle gained control of MySQL, the founder of MySQL Michael “Monty” Widenius published a personal appeal on his blog, asking for help in forking the project into a new one that was more community-driven. The result was MariaDB.

MariaDB is called a “drop-in replacement” for MySQL. Which means that you can switch out the two databases, and not notice anything different from an interface point of view. Under the hood, there are a lot of differences between MySQL and MariaDB, including a bunch of speed related improvements.

NameHero’s use of MariaDB centers around its improved replication speed and redundancy. While the base product of MariaDB is free, there are some premium features – again, a choice by NameHero to put quality above cost.

3. NVMe Drives for Turbo and Business

In September 2020, NameHero made a huge investment into NVMe SSD drives. This upgrade more than doubled the performance of database heavy sites like those running on WordPress. The explanation is a bit technical, so I’ve written a separate article on NameHero’s NVMe SSD upgrade. Suffice to say that Turbo and Business Cloud users will have significantly improved performance.

4. They Use a Private Cloud Instead of Dedicated Servers

Traditional web hosting providers place all their regular hosting accounts on a single machine and make them share its resources. This makes it cheaper for them to operate, as well as oversell the server. While it’s cost-effective, it has the following disadvantages:

  1. Liable to failure if the server goes down
  2. Unable to scale with sudden loads
  3. More difficult to isolate the accounts from each other

NameHero on the other hand, employs a private cloud instead of individual servers that host your site. What this means is that your account is effectively “spread out” across multiple machines, making it more secure, and less susceptible to failure.

In addition, NameHero uses SSDs throughout its servers, unlike some like Hostgator that don’t use SSDs for files and folders.

5. Offsite Backups

Many web hosts provide in-built backups. What makes NameHero special, is that they also store your backups offsite in a separate server location on a different network. This means that even if their entire site is compromised, your backups are still safe. The end result is that NameHero backups are robust, and you can rest easy knowing that your data will never be lost.

6. Top Notch Reseller Program

Reselling web hosting is a dying market. Many web hosts that at one time were huge like Bluehost, have now offloaded their business to 3rd parties. Which is why NameHero’s reseller hosting is so good. Not only do you get a free WHCMS license with the Gold, Platinum, and Diamond plans, you also get a choice of InterWorx – the free hosting management dashboard that reduces costs for everyone, including your customers.

Over the years, NameHero has consistently shown that it cares more about its resellers than other web hosts. Just check out the accolades they receive on neutral customer forums, and you can see for yourself.

7. Can Get Started for Free

All web hosts require you to sign up with a credit card when building your site. Even if you avail of the money-back offers, you still need to make an initial payment. NameHero on the other hand, allows you to sign up for its website builder for free without any commitments. To my knowledge, they’re the only web host that allows this!

8. Customer Service with NameHero

Every web host says that their customer service is the best. However, NameHero is the most personalized web host I’ve ever seen. Its customer service differs from other web hosts in the following ways:

  1. No IVRs when you call – immediately speak to a real person
  2. Not outsourced to call centers
  3. The CEO Ryan Gray is personally involved with the operations

If you’ve dealt with large hosting companies before, you know how faceless they can be. Sometimes it seems that you just can’t get anyone to care. NameHero doesn’t feel that way at all. Customer service can make or break a web host. And from what I’ve seen, many people stay with NameHero just because of this reason.

So that’s what makes NameHero so good. A unique architecture, a private cloud, and personalized, solid customer service.

What Makes NameHero Bad?

However, NameHero isn’t without its faults. Unfortunately, there are a few disadvantages that you need to consider before making your purchase.

1. Not the Cheapest Prices

As mentioned earlier, NameHero isn’t trying to be a low cost provider. There are many web hosts that charge a lot less. If you’re looking purely for the lowest cost web hosting provider, you should try something like Hostgator instead. The value proposition of NameHero is that the extra features are worth it.

If you consider that NameHero provides free backups, you can recoup the cost of a 3rd party provider immediately. Ditto for malware scanning.

2. Some WordPress Plugins Require MySQL

While MariaDB is a drop-in replacement for MySQL, there are a few WordPress plugins that specifically depend on some aspects of MySQL to function. The good news is that these plugins are extremely rare, and often not well maintained in the first place, so you would do well to avoid them altogether.

You will probably never notice that your web host is using MariaDB instead of MySQL, but it’s a good thing to keep in mind.

3. Daily Backups Expire After 24 Hours

Though NameHero has an excellent backup service, their daily backups only last for 24 hours, after which they’re replaced by a new backup. NameHero also takes weekly backups, so you can always revert to that one instead. However, a few other web hosting providers like SiteGround store your daily backups for 30 days on the higher plans, so you can revert your website back to any time in the last month. The flip side is that SiteGround doesn’t offer off-site backups like NameHero.

This lack of persistent daily backups is why I recommend using something like DropMySite for daily backups instead. The good news is that NameHero has a tie up with DropMySite for cheaper rates than usual. So that mitigates the disadvantages somewhat.

4. No Data Center in Asia

One disadvantage of NameHero compared to some other web hosting providers, is the lack of a data center in Asia. They have two in the US, and one in the Netherlands to account for the EU, but if your customers are located on the other side of the planet, you won’t have servers close to them.

Compared to this, HostArmada has 9 data centers around the world, including Mumbai and Singapore. So if you have primarily Asian customers, I would suggest you choose HostArmada instead – at least until NameHero fires up data centers in that region.

Bottom Line

If your customers are located in the US or the EU, and you’re looking for a super fast web host with excellent customer service and great features, then you simply cannot do better than NameHero. It punches way above its weight class, and even beats out premium hosting solutions like SiteGround. The few disadvantages can easily be worked around. All in all, a fantastic host that’s only set to grow bigger in the coming years!

About Bhagwad Park

I've been writing about web hosting and WordPress tutorials since 2008. I also create tutorials on Linux server administration, and have a ton of experience with web hosting products. Contact me via e-mail!

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